Privacy Policy

Last updated: 5 December 2025

1. Who we are

This privacy policy describes how we collect, use and protect your personal data when you use our website and services.

Data controller:
CE Locksmith Services
Connor Creevy
4 Mosside View, Forfar DD8 3DH, Angus, UK
Email: info@celocksmithservices.co.uk
Phone: +44 7308 664601

We are based in Scotland and this policy is intended to comply with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What personal data we collect

We may collect the following types of personal data when you use our website or contact us:

  • Contact details: name, email address, phone number, address.
  • Service information: details about your enquiry, location, and any other information you choose to provide about the work required.
  • Website usage data: IP address, browser type, device information, pages visited, time and date of visits (via cookies and Google Analytics).
  • Form submissions: information you enter into our online forms (powered by Forminator in WordPress).

3. How we collect your data

We collect data in the following ways:

  • When you contact us by phone, email or through our website forms.
  • When you use and navigate our website, through cookies and similar technologies.
  • When Google Analytics records anonymous usage statistics for our website.

4. How we use your data

We use your personal data for the following purposes:

  • To respond to your enquiries and provide locksmith services.
  • To manage our relationship with you, including booking, invoicing and customer support.
  • To operate, maintain and improve our website.
  • To generate anonymous statistics on website usage via Google Analytics.
  • To protect our business and our website from fraud and abuse.

5. Legal bases for processing

We process your personal data on the following legal bases:

  • Contract: where the processing is necessary to provide our services or to take steps at your request before entering into a contract.
  • Legitimate interests: for example, to operate and improve our website, communicate with you as a customer, and protect our business.
  • Consent: for example, where you consent to optional cookies (such as Google Analytics) or to receive certain types of communication.
  • Legal obligation: where we need to comply with applicable laws and regulations (e.g. tax and accounting rules).

6. Google Analytics

We use Google Analytics to help us understand how visitors use our website. Google Analytics uses cookies to collect anonymous information such as:

  • Which pages you visit and how long you spend on them.
  • The type of device and browser you use.
  • General location information (e.g. city/region).

This information is processed in an aggregated and anonymised form and is used for statistical purposes only. We do not use Google Analytics to identify you personally. Google may process data on servers located outside the UK/EEA. For more information on how Google uses data, please refer to Google’s privacy policy.

You can disable Google Analytics cookies at any time via your browser settings or through relevant cookie control tools if provided on our site.

7. Forms and Forminator (WordPress)

Our website uses the Forminator plugin (WordPress) to provide contact and enquiry forms. When you submit a form, we collect the information you enter, such as:

  • Your name.
  • Your email address and/or phone number.
  • Details of your enquiry.
  • Any other information you choose to provide.

Form submissions may be stored in our WordPress database and/or sent to us via email so we can respond to your request. We use this information only to handle your enquiry and provide our services.

8. Cookies

Our website uses cookies to function properly and to improve your experience. Cookies are small text files stored on your device. They may be set by us (“first-party cookies”) or by third parties such as Google (“third-party cookies”).

We use cookies to:

  • Remember your preferences (for example, language or other settings).
  • Enable website functionality and security features.
  • Compile anonymous statistics about website usage via Google Analytics.

You can control cookies through your browser settings, including blocking or deleting them. Please note that disabling certain cookies may affect the functionality of our website.

9. How long we keep your data

We keep your personal data only for as long as necessary for the purposes described in this policy, including:

  • For enquiries: generally up to 12 months after we have responded, unless a longer period is needed for record-keeping or legal reasons.
  • For customers: for as long as you remain a customer and for a reasonable period afterwards to comply with legal and accounting obligations.
  • For website analytics: data is retained in line with our Google Analytics settings (typically between 14 and 26 months) and is used in anonymised form.

10. Sharing your data

We do not sell your personal data to third parties. We may share your data with:

  • Service providers who help us operate our business and website (for example, hosting providers, email providers, and analytics providers such as Google).
  • Professional advisers (such as accountants or lawyers), where necessary.
  • Authorities or law enforcement, where required by law or to protect our rights.

Where we use third-party service providers, we take steps to ensure they respect your privacy and comply with data protection law.

11. International transfers

Some of our service providers, such as Google, may process data in countries outside the UK. Where this occurs, we aim to ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, in line with UK data protection requirements.

12. How we protect your data

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration and destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

13. Your rights

Under UK data protection law, you have the following rights:

  • Right of access – to request a copy of the personal data we hold about you.
  • Right to rectification – to have inaccurate or incomplete data corrected.
  • Right to erasure – to ask us to delete your data in certain circumstances.
  • Right to restriction – to request that we limit the processing of your data in certain circumstances.
  • Right to data portability – to receive your data in a commonly used format and have it transferred to another controller, where applicable.
  • Right to object – to object to processing based on legitimate interests or direct marketing.
  • Right to withdraw consent – where processing is based on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at
info@celocksmithservices.co.uk or call +44 7308 664601.

14. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection authority:

Information Commissioner’s Office (ICO)
Website: ico.org.uk

15. Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.